Important: By registering on the dd9 platform, you confirm that you have read these Terms & Conditions in full and agree to abide by them.
01 General Terms and Conditions
Welcome to dd9. These Terms & Conditions ("Terms") apply to the use of the dd9.vin website and mobile application. By creating an account or using the site, you agree to be bound by these Terms.
These Terms & Conditions were last updated in January 2026. dd9 reserves the right to amend these Terms at any time, and registered members will be notified of significant changes via email or through the platform.
- Although these Terms are written in Bengali, the English version shall prevail in the event of any interpretive discrepancy.
- Using any dd9 service constitutes full acceptance of these Terms & Conditions.
- If you do not agree to these Terms & Conditions, please refrain from using dd9.
- Dd9's services are provided for entertainment purposes.
dd9 only provides services to residents of countries or regions where online gaming is legally permitted. It is your responsibility to ensure that online gaming is legal in your jurisdiction.
02 Account Register
To open an account with dd9, you must meet the following requirements. Providing accurate and truthful information at registration is mandatory. dd9 reserves the right to close any account created with false information and forfeit all balances at any time.
- Age Limit: You must be at least 18 years old at the time of registration. dd9 may request age verification at any time through KYC checks.
- One Account: Only one account may be opened per person, household, device, or IP address.
- Accurate Information: Your full name, date of birth, email address, and mobile number must all be entered correctly.
- Account Transfer Prohibited: Allowing anyone else to use or selling your account is strictly prohibited.
- Password Protection: Keep your account password confidential. You are solely responsible for any unauthorized use of your account.
For KYC verification, dd9 may request a copy of your national ID, passport, or driving license. If verification is not completed, your withdrawal may be delayed.
03 Deposit & Withdrawal
The following rules apply to all financial transactions on dd9. We support all major mobile banking services in Bangladesh, including Mobile Banking, Nagad, and Rocket. Deposits are generally credited instantly.
- Minimum Deposit: BDT 100. The maximum deposit limit is determined by your account level.
- Minimum Withdrawal: BDT 300. The maximum daily withdrawal limit is displayed on the platform.
- Withdrawal Processing Time: Typically 5–15 minutes. Without KYC verification, processing may take up to 24 hours.
- Same Payment Method: Withdrawals can only be made to the same payment method used for the deposit.
- Third-Party Payments Prohibited: Depositing or withdrawing using another person's account is strictly prohibited.
- Transaction History: All transactions are stored in your account history.
dd9 does not charge any additional fees on deposits or withdrawals. However, your payment provider may apply their own fees, for which dd9 is not responsible.
Dd9 is not responsible for failed transactions caused by incomplete or incorrect information. If you experience any issues with a deposit or withdrawal, please contact our support team immediately.
04 Bonuses & Promotions
Dd9 regularly offers a variety of bonuses and promotions. Each bonus has its own terms and conditions, which are clearly stated on the offer page. Accepting a bonus means you agree to the specific terms attached to it.
- Wagering Requirement: Most bonuses are subject to wagering requirements (typically 15–35x the bonus amount). Bonuses cannot be withdrawn until these requirements are met.
- Bonus Expiry: Every bonus has an expiry date. Any unused bonus will be automatically cancelled once it expires.
- Multiple Bonuses: Multiple bonuses cannot be used simultaneously unless the offer explicitly permits it.
- Bonus Abuse: Any attempt to exploit the bonus system through bonus arbitrage or other methods may result in account closure.
- Referral Bonus: To qualify for the referral bonus, the referred person must register with their genuine details and complete their first deposit.
dd9 always aims to write bonus terms in a clear and transparent way. If you have any questions about a bonus's terms, please contact our support team before you start playing.
05 Betting & Gaming Rules
The following rules apply to all betting and gaming on dd9. All games use an RNG (Random Number Generator) audited by a third party, ensuring every outcome is completely fair.
- Bet Cancellation: Confirmed bets generally cannot be cancelled. In the event of a technical error, dd9 reserves the right to void the bet.
- Odds Changes: Odds may change before an event begins. Results will be settled at the odds at which the bet was placed.
- Maximum Win Limit: A maximum win limit applies to each game or event. This limit is displayed on the relevant game page.
- Technical Issues: dd9 is not liable for losses caused by server outages or other technical issues, though we always make every effort to resolve problems promptly.
- Live Casino: If a disconnection occurs during a Live Dealer game, the outcome will be determined based on the player's last valid action.
- Sports Betting: Pre-match rules apply before a match begins. If a match is cancelled, the stake is generally refunded.
06 Prohibited Activities
The following activities are strictly prohibited on the dd9 platform in order to maintain fairness and security. Violations will result in immediate account closure and may lead to forfeiture of all balances.
- Using automated software, bots, or scripts to place bets.
- Creating multiple accounts to take advantage of bonus offers.
- Using another person's account or placing bets on behalf of someone else.
- Using dd9 for money laundering or any other illegal activity.
- Intentionally exploiting any vulnerability or bug in the platform.
- Behaving disrespectfully toward other players or dd9 staff.
- Attempting to manipulate the outcome of any event.
No dd9 employee will ever ask for your password, OTP, or payment details. If you receive such a request, please report it to our official support channel immediately.
07 Account Closure & Suspension
Dd9 reserves the right to suspend or permanently close an account without notice under the following circumstances.
- Any violation of these Terms & Conditions.
- Providing false or inaccurate information during registration.
- Failing to submit the required documents for KYC verification.
- Suspicious or unusual transaction activity.
- Instructions from law enforcement agencies or court orders.
You can also close your account at any time by contacting our support team. If you have a valid balance, you will be given the opportunity to withdraw it — unless the account is being closed due to fraud.
08 Responsible Gaming
Dd9 is a strong believer in responsible gaming. We want every player on our platform to play for entertainment — not out of pressure or addiction. To support this, we offer a number of protective features.
- Deposit Limit: You can set daily, weekly, or monthly deposit limits.
- Self-Exclusion: Option to exclude yourself from the platform for a set period or permanently.
- Cooling-Off Period: Option to take a break ranging from 24 hours up to 30 days.
- Reality Check: Periodic reminders showing how long you have been playing.
If you have any concerns about gaming, please reach out to us Responsible Gaming Page Visit the page or reach out to our support team for assistance.
09 Privacy Policy
Dd9 takes the privacy of your personal information extremely seriously. Our detailed privacy policy Here Available. In brief:
- Your information is used solely for service delivery, identity verification, and legal compliance.
- Your information is never sold to third parties.
- All data is secured with 256-bit SSL encryption.
- You have the right to have your information deleted or corrected.
10 Dispute Resolution
If a dispute arises between dd9 and any player, we first seek to resolve it amicably. The dispute resolution process is outlined below.
- Step 1: Report the issue via support chat. Most issues are resolved within 24 hours.
- Step 2: If your issue remains unresolved after contacting support, please send a detailed complaint to [email protected].
- Step 3: If the matter remains unresolved via email, it will be referred to a neutral mediator for settlement.
In the event of any dispute regarding the technical outcome of a game, dd9's server logs shall serve as the final and definitive record.
11 Changes to Terms
Dd9 reserves the right to update these Terms & Conditions, in part or in full, at any time. For significant changes, registered members will be notified at least 7 days in advance via email or platform notification.
- Continued use of the platform after updated terms take effect will be considered acceptance of those terms.
- If you do not wish to accept the updated terms, you may request to close your account.
- The date of the most recent update will always be shown at the top of this page.
12 Contact
If you have any questions or concerns about these Terms & Conditions, please get in touch with us. Our support team is available 7 days a week, 24 hours a day.
- Email: [email protected]
- Live Chat: Click the chat icon at the bottom right of the platform.
- Help Center: FAQ Page Get answers to common questions.
When contacting us, including your account ID and a description of the issue will help us resolve it faster.