Privacy Policy

01 Introduction

Dd9 (dd9.vin) is one of Bangladesh's most trusted online gaming platforms. We believe every player's privacy is a fundamental right. This Privacy Policy ("Policy") explains how dd9 collects your personal information, what it is used for, and how it is kept secure.

This policy applies to the dd9.vin website, mobile application, and all our digital services. We want you to know with full transparency exactly what we do — and do not do — with your information.

Dd9's Privacy Policy is built in accordance with international data protection standards. We continuously improve our security measures to ensure your information receives the highest level of protection.

02 Data Collection

Dd9 only collects information that is strictly necessary to provide our services. We do not collect unnecessary data. The sections below detail what types of information we collect and under what circumstances.

Information collected at registration:

• Full name and date of birth (for age verification)
• Email Address & Mobile Number
• Country and city of residence
• Preferred Currency (BDT)
• Username created at the time of registration

Information collected during KYC verification:

• Photo of national ID, passport, or driving license
• Proof of address document (utility bill or bank statement)
• Selfie or video verification photo (where applicable)

Automatically collected information:

• IP Address & Device Type
• Browser and operating system information
• Site visit times and session duration
• Game History & Betting Activity
• Deposit & Withdrawal Transaction Details

03 Data Usage

Dd9 uses your information for specific, limited purposes only. The table below clearly outlines what data is collected and exactly what it is used for.

We never sell your data to advertisers or share it with third parties for targeted profiling. dd9's Privacy Policy is completely clear on this.

04 Data Retention

Dd9 stores your information on secure servers. Our servers are housed in internationally certified data centers and protected by the highest standards of both physical and digital security.

• Active Accounts: All necessary information is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, transaction and KYC records are retained for up to 5 years to meet legal obligations.
• Marketing Data: Your information is removed from our marketing communications list as soon as you withdraw consent.
• Log Files: System logs are retained for a maximum of 12 months.

05 Data Sharing

Dd9 does not share your personal information with third parties for commercial purposes. However, limited data sharing may occur in the specific circumstances outlined below.

• Payment Processor: Transaction details are shared with Mobile Banking, Nagad, Rocket, and similar services as needed to process deposits and withdrawals. These third parties operate under their own privacy policies.
• Law Enforcement: dd9 is legally required to provide relevant information in response to court orders or legitimate requests from regulatory authorities.
• Fraud Prevention Agency: Limited data may be shared with licensed security service providers to detect money laundering or fraudulent activity.
• Technology Partners: Software service providers required to operate the platform are given access only to relevant data and are bound by strict confidentiality agreements.

06 Cookies Policy

Dd9.vin uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use the following types of cookies.

• Essential Cookies: Essential for maintaining login sessions and platform security. These cannot be disabled.
• Functional Cookies: Used to remember your language preference and other personal settings.
• Analytics Cookies: To understand which parts of the site are used most and to improve our services.
• Security Cookies: Used to detect and prevent fraudulent activity.

You can delete or disable non-essential cookies at any time through your browser settings. However, disabling essential cookies may cause some dd9 features to stop working correctly.

07 Security Measures

Dd9 uses a multi-layered security infrastructure to protect your data. Our security team monitors systems 24 hours a day.

• SSL Encryption: All data transfers are secured with 256-bit SSL/TLS encryption.
• Two-Factor Authentication (2FA): An extra layer of security for logins and transactions.
• Firewall & DDoS Protection: Advanced firewalls to protect servers and user data from cyberattacks.
• Regular Security Audits: Regular system audits conducted by third-party cybersecurity specialists.
• Data Masking: Payment details and identity documents are stored in masked form.
• Access Control: Only authorized personnel are granted limited access to data on a need-to-know basis.

08 Your Rights

Dd9 respects your right to data protection. The rights listed below belong to you and can be exercised at any time.

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of any inaccurate or outdated information.
• Right to Erasure: In certain circumstances, you may request that your data be deleted (beyond what is required by legal obligations).
• Right to Restrict Processing: In certain circumstances, you may object to the processing of your information.
• Data Portability: You may request a copy of your data in a machine-readable format.
• Marketing Opt-Out: You may opt out of promotional emails at any time.

To exercise any of these rights, email us at [email protected] or reach out via live chat. We typically respond to requests within 30 days.

09 Children's Privacy

Dd9 strictly prohibits providing services to anyone under 18 years of age. We do not knowingly collect or store any data belonging to minors.

• Age verification is mandatory at the time of registration.
• Accounts suspected of belonging to minors are suspended immediately.
• All funds deposited from a minor's account will be refunded.
• Parents or guardians may report concerns about a child's account by contacting [email protected].

10 Policy Changes

Dd9 may update this Privacy Policy from time to time. For significant changes, we will notify you via your registered email address or through a notification on the platform.

• The date of the most recent update is always displayed at the top of this page.
• Continued use of the platform after changes take effect will be considered acceptance of the updated policy.
• If you do not wish to accept the updated policy, you may request account closure.

11 Contact

If you have any questions or concerns about this Privacy Policy, please get in touch. Our dedicated privacy team is always ready to help.

• Email: [email protected]
• Live Chat: Click the chat icon at the bottom right of the platform.
• Help Center: FAQ Page Get answers to common questions from.